This is the continuation of the first blog about Jimmy John's and their service. So you all know that Jimmy John's commented on the first blog. That's a great way to get your customers back in your good graces. Then the Area Manager Gavin gave me a call and once we spoke he has assured me that he would be addressing all of the issues with the store and the employee's.
Once the conversation ended I was happy with the outcome and the credit for a sandwich. That was very thoughtful but not what I was looking for. I want to get what I pay for every time I visit/order from an establishment that provides a service.
So tonight I decide to send in my order like I always do. When I am done ordering, I decide to look up my account history. WOW... It's been deleted! That doesn't make any sense to me... So I get a call from Cameron (The Manager) who says that I do not have a credit on my account and has no idea why I would even have a credit. So I cancelled the order.
I am confused Jimmy John's.... Were the issues addressed with the store, or were you just giving me "Lip Service"? My guess is nothing was addressed and the service/food will continue to be mediocre. That's NO BUENO folks.
My continued search for good customer service seems to elude me when it comes to Jimmy John's in Brownsburg IN....
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